Customer Resource Center

Welcome to our Customer Resource Center, a place where you can view and download everything you need to make your onsite event a success! To get started, please download and print our brief Onsite Success Guide, your playbook for planning a successful event.

VirtualCheckup™ ResourcesCatapult On-Site & General ResourcesWhitelisting Information

VirtualCheckupResources

What’s a VirtualCheckup™?

2 ways to put the video on your site:

  • Link to the video by using this url:
    https://vimeo.com/443528594
  • Embed the video by pasting this code onto your site:
    <iframe src=”https://player.vimeo.com/video/443528594?title=0&byline=0&portrait=0″ width=”640″ height=”360″ frameborder=”0″ allow=”autoplay; fullscreen” allowfullscreen></iframe>
    <p><a href=”https://vimeo.com/443528594″>Virtual Checkup</a> from <a href=”https://vimeo.com/user37358756″>Catapult Health</a> on <a href=”https://vimeo.com”>Vimeo</a>.</p>

VirtualCheckup™ Home Kit Instructions

2 ways to put the video on your site:

  • Link to the video by using this url:
    https://vimeo.com/469745097
  • Embed the video by pasting this code onto your site:
    <iframe src=”https://player.vimeo.com/video/443528594?title=0&byline=0&portrait=0″ width=”640″ height=”360″ frameborder=”0″ allow=”autoplay; fullscreen; picture-in-picture” allowfullscreen></iframe><p><a href=”https://vimeo.com/443528594″>Virtual Checkup</a> from <a href=”https://vimeo.com/user37358756″>Catapult Health</a> on <a href=”https://vimeo.com”>Vimeo</a>.</p>

VirtualCheckup™ Home Kit Instructions ENGLISH (for print w/ bleed and crop marks)

Download

VirtualCheckup™ Home Kit Instructions ENGLISH

Download

VirtualCheckup™ Home Kit Instructions SPANISH

Download

VirtualCheckup™ Home Kit Instructions HAKHA CHIN

Download

VirtualCheckup™ Home Kit Instructions VIETNAMESE

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VirtualCheckup™ Home Kit Instructions RUSSIAN

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VirtualCheckup™ Home Kit Instructions BURMESE

Download

VirtualCheckup™ Home Kit Instructions (video)

Watch Video

Catapult On-Site & General Resources

Catapult Health supports the latest secure desktop and mobile browsers for its Patient Appointment Scheduler and Patient Results Portal sites.

On Windows PCs we support:

  • Microsoft IE11
  • Microsoft Edge
  • Google Chrome
  • Mozilla Firefox

On Macs we support:

  • macOS Safari
  • Google Chrome
  • Mozilla Firefox

On Android-based phones and tablets we support:

  • Google Chrome

On iPhones and iPads we support:

  • iOS Safari
  • Google Chrome

If you run into any difficulties accessing our sites, please send an e-mail to Catapult Health Customer Support at support@hotquiche.com.

The following IP addresses and domain names will need to be whitelisted by the client’s IT Department:

IP Addresses

  • 168.245.29.147 – IP Address for outbound emails delivered by Sendgrid on behalf of Catapult
  • 205.201.134.21

Domains

  • timeconfirm.com
  • catapulthealth.com
  • virtualcheckup.com
  • catapultcheckup.com

In addition the following may be utilized to send and receive e-mails:

  • https://ssl.datamotion.com – Secure e-mail
  • Securembox.com – Catapult Health e-mail

Video

[button open_new_tab=”true” color=”accent-color” hover_text_color_override=”#fff” size=”small” url=”https://hotquiche.com/cata/wp-content/uploads/2018/01/signs5-2.pdf” text=”download” color_override=””]

Download

[button open_new_tab=”true” color=”accent-color” hover_text_color_override=”#fff” size=”small” url=”https://hotquiche.com/cata/wp-content/uploads/2018/01/signs5-1.pdf” text=”download” color_override=””]

Download

[button open_new_tab=”true” color=”accent-color” hover_text_color_override=”#fff” size=”small” url=”https://hotquiche.com/cata/wp-content/uploads/2018/01/signs5-8.pdf” text=”download ” color_override=””]

Download

[button open_new_tab=”true” color=”accent-color” hover_text_color_override=”#fff” size=”small” url=”https://hotquiche.com/cata/wp-content/uploads/2018/01/signs5-6.pdf” text=”download ” color_override=””]

Download

Why Sign Up for an Onsite Checkup?

2 ways to put the video on your site:

  • Link to the video by using this url:
    https://hotquiche.com/cata/video-why-sign-up/
  • Embed the video by pasting this code onto your site:
    <iframe src=”https://player.vimeo.com/video/174544117″ width=”640″ height=”360″ frameborder=”0″ webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>

What an Onsite Checkup Includes

2 ways to put the video on your site:

  • Link to the video by using this url:
    https://hotquiche.com/cata/video-what-a-checkup-includes/
  • Embed the video by pasting this code onto your site:
    <iframe src=”https://player.vimeo.com/video/119859587″ width=”640″ height=”360″ frameborder=”0″ webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>

Whitelisting Information

The following IP addresses and domains/URLs will need to be whitelisted by the client’s IT Department:

IP Addresses

  • 168.245.29.147 – IP Address for outbound emails delivered by Sendgrid on behalf of Catapult
  • 205.201.134.21 – IP address for outbound emails delivered by MailChimp
  • 52.128.40.192 – IP address for outbound emails delivered by ActiveCampaign

• http://www.timeconfirm.com
• https://admin.catapulthealth.com
• https://schedule.catapulthealth.com
• https://remote.catapulthealth.com
• https://portal.catapulthealth.com
• www.catapultcheckup.com
• https://ssl.datamotion.com
• Securembox.com
• virtualcheckup.com – All VirtualCheckup properties
• virtualcheckup.net
• catapulthealth.net
• vimeo.com

In addition, for clients that have stricter firewall policies, the AV capabilities of Remote Consult requires access to our TURN (video) servers, and the following ports should be permitted:

  • t01.catapulthealth.com UDP port 3478
  • t02.catapulthealth.com UDP port 3478

Email Addresses to add to a safe sender list: support@virtualcheckup.com